IBM Technical Support Professional 

Canada, Ontario, Markham 

464717634

Required Technical and Professional Expertise

• Excellent oral and written communication skills.
• Ability to listen to clients and understand both situational and technical issues.
• Ability to work with and collaborate across a global team of engineers.
• Basic knowledge of Operating Systems (UNIX, Linux, Windows).
• Basic knowledge in Problem Solving / Problem Determination

Preferred Technical and Professional Expertise

• At least 6 months experience in Problem Solving / Problem Determination, and 6 months in customer support / technical support roles.
• Experience with Storage Protect, Storage Protect Plus, or Copy Data Management will be added advantage.
• Experience troubleshooting network, OS or application/software issues.
• Experience working in a 24×7 support environment.
• Good analytical and problem solving skills.