Nokia Customer Support Specialist 

Canada 

359942290

What you will learn and contribute to:

• Troubleshoot customer network issues on various IP Service Routers Product Line (includes 7950, 7750, 7710, 7450, 7210, 7705, 7220 SR Linux).
• Troubleshoot outages and critical issues seen in the LTE Solution (BH IPR elements). Conduct performance analysis for critical issues and provide recommendations on corrective actions. Lead RCA discussions with TEC (Technical Expertise Centers), and regional R&D, identify corrective actions, and provide readout to customers.
• Maintain problem status and problem resolution records via ticketing system(s). Prepare reports on problems encountered and methods of resolution applied, ensuring overall system integrity and reliability.
• Maintain awareness of new features and customer-specific applications via training/workshops and cross-train co-workers

As part of the team, you will:

• Provide on-call cell phone support to customers on a 24x7x365 basis.
• Candidate must be willing to work out of hours, weekend shifts, and be available to provide support for maintenance windows at night.
• Travel may be required based on issues that remain unresolved after providing remote technical support

Education Recommendations:

• A bachelor’s degree or diploma in computer networking.

It would be nice if you also had:

• Nokia router or Cisco router experience is preferred.
• Candidates with NRS II or CCNA will be preferred.
• Previous intern or co-op experience at Nokia.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program