Honeywell Lead Customer Experience Specialist English English 2nd shift 

Romania 

490391400

This is a hybrid role, 3 + 2 days model.

Safety, sustainability, and digitalization powering the future of chemicals, materials, and energy.

Key requirements

• Supports a team of customer service representatives with his/her guidance to ensure all customer needs and expectations are met
• Plans for having the right operational plan for business continuity
• Monitors and intervenes for timely assignment of tasks in order to ensure processing based on agreed SLA
• Fulfillment of the annual projects, according to the established performance level/SLA[SA2]
• Participates in all the meetings which are necessary for this position (daily Tier meetings level 1,2 and/or weekly/monthly meetings, etc.)
• Measures and reports daily their team’s performance

Key skills and qualifications

• Bachelor’s degree (or equivalent experience)
• Business fluent in written and spoken English , other European languages represent a plus
• 3+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience
• Strong knowledge/experience with CRM/ERP system business processes (SAP is required)
• High level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams)
• Six Sigma Certificate is a plus
• Ready to work only for 2nd shift (3:00 - 11:30 pm / 4:30 - 01:00)
• Call Center activity up to 15 calls a day

Our offer

• 1 meal ticket for each working day worked (RON 30/meal ticket ->RON 600 for 20 working days)
• Annual holiday entitlement: 25 days
• Private Medical Insurance
• Other benefits in a total value of 195 RON/month, according to company internal regulations.

• JOB ID: req446161
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt