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Applied Materials VP AMNA Applied Global Services AGS United States, California 490038249
Applied Global Services (AGS) offers consulting, spare parts, and services to improve the performance and productivity of customer’s equipment and fab operations. Industry trends— materials engineering, remote access, deep learning, and augmented reality—have led to significant advances in how the AGS group supports its global customers. From development through production, as device specifications become more stringent, AGS’ service offerings have helped customers achieve important yield, output, and cost improvements at every step of the semiconductor fab life cycle. Applied Materials is looking for an experienced executive to provide overall vision and direction to the AGS Region. He/she will be responsible for metric reporting and forecasting, leading the organization through performance and process improvement, and setting overall budget and strategic direction. This position requires close coordination and strong working relationships with other regional functional departments as well as division and headquarters' functional leaders. This executive position resides within the AGS Leadership Team and reports to the CVP, Customer Service and Sales.
Key Responsibilities
- Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards.
- Requires both effective management of daily activities and development of process improvements to address any identified deficiencies.
- In concert with the Region Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures.
- Must build strong working relationship with regional peers, particularly those in Engineering, Marketing, Human Resources, Business Services and Finance, to ensure alignment on daily operations and strategic initiatives to achieve common business goals.
- Develop and maintain standards, procedures, and operational processes for the department that meet or exceed industry standards.
- Stay knowledgeable of competition and important emerging technologies and standards.
- Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance.
- Develop the departmental management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities.
- Develop a strong working relationship with Divisional and Corporate functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs.
Functional Knowledge
- Demonstrates broad and comprehensive understanding of different systems, theories, and practices as well as the changing business environment.
- Business Expertise
- Applies in-depth knowledge of own segment/function, business, and commercial expertise to differentiate itself from the competition
Leadership
- Leads a business unit through multiple levels of managers across a diverse employee base in multiple cities / countries.
- Can lead through direct management responsibilities and influencing resources that are not directly reporting into the organization
Problem Solving
- Evaluates key business challenges; directs the development of new or innovative solutions
- Anticipates challenges
Impact
- Guided by company strategy and business objectives, impacts results of
- segment/function.
- Interpersonal Skills.
- Influences and negotiates at the top executive levels, with great latitude on outcomes presents and defends complicated or delicate issues
Experience & Skills
- Preferred, BA/BS in Engineering or Business/Operational Management
- 7-10 years of progressive functional experience, within a complex global company. At least 3 -5 years as leader/manager of a Field Services Organization
- Strong Business and Financial Acumen
- Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact.
- Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives.
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