F5 VP Global Services Support 

Singapore 

40059005

• ​Influence and lead strategic initiatives for Global Support through F5s business and digital transformation creating a new Supportparadigm.

• Contribute to or lead cross-functional projects and initiatives in line with the corporatestrategy.

• Provide insights on industry directions and business process best practices.

• Team Management of 200+ employees

• Lead the planning, implementation, execution, and successful achievement of customer satisfaction objectives, process improvements & optimization, and internal quality audits(ISO9001:2015).

• Collaborate with internal key stakeholders and external resources to achieve above industry standard customer satisfaction.

• Manages executive customer

• Facilitate and be accountable for an active operational environment to uphold high customer satisfaction & various operational metrics.

• Provide direction and experience with case management ticketing systems and workforce managementprograms.

• Contribute to or lead process and infrastructure improvements within an ISO9001:2015 certifiedenvironment.

• Financial and Commercial BusinessAccountability

• Via strong cost management and discipline, accountable for multimillion dollar budgets, commercial understandings, and fiscalcommitments.

• Recruit, onboard, and manage performance to build high-performing teams that positively contribute to the company's success.

• Be accountable for the performance of technical and non-technical team members to provide customer technical support in a 7x24 omni channel follow the sunoperation.

• Provide leadership to customer facing technical security team alerting to emergency security situations inclusive of, but not limited to vulnerabilitymanagement.

• Foster a knowledge focused KCS organization accountable for a strategic Digital Services Team

• Bachelor's degree required; Master's or MBA degree preferred.

• 15+ years of progressive leadership in global customer support or related functions.

• 8+ years of technical team management experience.

• 20% International travel required.

• Proven success in business transformation and strategic planning to drive measurable results.

• Strong leadership experience, including coaching senior leaders and building high-performing teams in matrix organizations.

• Expertise in customer experience, financial performance, and support center operations, with a focus on key performance metrics.

• Deep knowledge of F5 products, services, and strategic positioning to achieve optimal insights and success with respect to F5’s customer experience and financial performance.

• Excellent communication skills, including the ability to simplify complex technical issues for diverse audiences and engage executive stakeholders.

• Advanced financial planning, budgeting, and analytical skills.

• Creative problem-solving and decision-making expertise with familiarity in Problem Management and Closed-Loop Feedback methodologies.

• Proficient in understanding and leveraging key performance metrics to drive business success.

• Hybrid working mode

• Career growth and development opportunities

• Recognitions and Rewards

• Employee Assistance Program

• Competitive pay, , and cool perks

• Dynamic Interest Groups

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.