Microsoft Customer Experience Product Manager -Security Community 

Taiwan, Taoyuan City 

489207496

Required/minimum qualifications

• Bachelor's Degree AND 2+ years experience in product/service/program management or software development OR equivalent experience.
• 2+ years of outstanding product management or program management experience.
• 2+ years of experience. problem-solving, decision-making, and strategic skills, with curiosity and bias for action. Growth mindset and customer-development experience. Excellent communication and empathy skills with customers, partners, field, and engineering.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred qualifications

• Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience.
• 2+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
• 2+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
• Experience with Microsoft Security products.
• Experience working with or in Microsoft Engineering
• Experience leveraging customer communities to drive feedback and influence product design and development.
• Self-starter, who can handle ambiguity and provide innovative solutions.

Microsoft will accept applications for the role until September 8th, 2025.

• Lead and contribute to the Security Community.
• Expand and engage our customer community across diverse domains and regions for quality co-development with engineering.
• Work with feature PMs to shape customer engagements across the product lifecycle.
• Develop and improve infrastructure, collateral, and instructional design for optimal outcomes.
• Inform and empower the Security Community within and beyond the engineering team.

• Regularly collaborate and work across virtual teams within engineering to prioritize and execute key initiatives.
• Embody our