Microsoft Customer Experience Engineering Manager 

Taiwan, Taoyuan City 

120761769

Basic Qualifications:

Bachelor's degree in Computer Science, Information Technology, Engineering or related field

Experience with cloud computing technologies; Azure Cloud preferred

Strong communication skills with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

Preferred Qualifications:

Knowledge of modern engineering practices such as Agile, Lean, etc.

Ability to innovate and drive change

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Lead a high-performing team that will directly support our top Azure customers and resolve critical and complex technical issues in a 24x7x365 environment. Align team efforts to deliver world-class support to meet our customer's requirements.

Continual Engineering Improvement:

Support Readiness:

Foster an environment where support engineers are onboarded with the right balance of technical depth and breadth, so they can support a broad range of complex scenarios.

Establish a readiness framework where support engineers are abreast of latest technologies in a constantly changing environment.

People Leadership:

Build and develop ACE Technical Subject Matter Expertise to effectively address complex problems