Unity Developer Support Engineer 

Colombia, Risaralda, Perimetro Urbano Pereira 

487252784

You’ll live and thrive in a live operational environment where the pace is never slow. You'll constantly work on hard problems that span multiple teams. You are adept at taking a hard customer challenge and translating that into a problem that needs to be solved, driving the issue to a resolution for your customer.

What you'll be doing

• Ensure a detailed understanding and troubleshooting of users’ needs, responding to customer requests and tickets within contractually committed SLA
• Be comfortable raising issues to relevant technical teams where vital, as well as supporting users and internal teams by assuming relevant roles within a defined incident management process
• Able to connect with third-party vendors to check, maintain or replace hardware as well as help to identify and fix network-related issues
• Work with large game publishers and studios in a one-on-one setting solving issues, often via video conferencing
• Respond to sophisticated tickets, diagnosing and performing root cause analysis on both incidents and customer-raised problems

What we're looking for

• Experience with hosting/IaaS/cloud products and services in a customer-facing technical support capacity
• Deep experience with Linux and Windows server administration (including SSH/remote desktop/networking tracing tools etc.)
• Be comfortable working in shift patterns of work (5 days on, 2 days off); weekend shifts, and working national holidays as part of this role
• A self-managed, responsible, and highly productive individual - known by others for getting things done right the first time
• Comfortable being part of a regular on-call rotation supporting our customers and internal teams

You might also have

• A keen curiosity about programming or tinkering with your own code-based projects!
• Experience working as part of a global shift-orientated team with handovers of information
• Experience working in the gaming industry, ideally backend systems for online games or Unity

Additional information

• Relocation support is not available for this position
• International relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position