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Red hat OpenShift Technical Support Engineer 
Colombia 
354516899

26.06.2024

What you will do:

  • Ensure that customers get the maximum value from and easily use our products and subscriptions

  • Support customers by responding within the designated service-level agreement to inquiries

  • Investigate and troubleshoot issues and developing solutions for our customers while understanding their business needs

  • Exceed customer expectations by providing outstanding customer service and provide regular updates to ensure they are satisfied with our support service

  • Collaborate with engineers and developers to develop creative solutions for customers, including product fixes

  • Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain

What you will bring:

  • 3+ years experience as a support, sustaining, or development engineer or other directly related experience within an enterprise environment

  • Strong communication skills, specifically the ability to communicate clearly and effectively with customers that have various levels of technical expertise

  • First-rate customer service skills; prior help desk experience or customer-focused experience is preferred

  • Ability to multitask, prioritize, and work well under pressure

  • Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation

  • Ability to work in a fast-paced, dynamic environment.

  • Excellent understanding of Linux and UNIX; basic Linux system administration experience is greatly preferred

  • Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux is greatly preferred

  • Experience with architectures other than x86_64 is a plus

  • Expertise in containerization or Kubernetes, oc kubectl command knowledge

  • Familiarity with Red Hat Virtualization (RHV) / Ovirt, VMware, VSphere, KVM and other Virtualization Technologies

  • Knowledge of Openshift technologies

  • Understanding of storage system such as ODF (Open Data Foundation) and Ceph is a plus. Also familiarity with Fiber Channel, ISCSI and NFS.

  • Understanding of libvirt and qemu functionality.

  • Familiarity with OpenShift Container Native Virtualization is a plus

  • Some previous software scripting or programming experience would be beneficial

  • Bachelor's degree or equivalent experience within the enterprise IT sector

  • A Red Hat CertifiedSystem Administrator (RHCSA) is required but can be obtained after starting

  • A Red Hat Certified Engineer (RHCE) certification is a strong bonus