Red hat Technical Support Engineer 

Colombia 

791769702

What you will do

• Ensure that customers get the maximum value from and easily use our products and subscriptions

• Support customers by responding within the designated service-level agreement to inquiries

• Investigate and troubleshoot issues and developing solutions for our customers while understanding their business needs

• Exceed customer expectations by providing outstanding customer service and provide regular updates to ensure they are satisfied with our support service

• Collaborate with engineers and developers to develop creative solutions for customers, including product fixes

• Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain

What you will bring

• 3+ years experience as a support, sustaining, or development engineer or other directly related experience within an enterprise environment

• Excellent understanding of Linux and UNIX; basic Linux system administration experience is greatly preferred

• Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation

• Ability to communicate clearly and effectively with customers that have various levels of technical expertise

• First-rate customer service skills; prior help desk experience or customer-focused experience is preferred

• Strong communication skills

• Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux is greatly preferred

• Experience with non x86_64 architectures would be beneficial

• Some previous software scripting or programming experience would be beneficial

• Ability to multitask, prioritize, and work well under pressure

• Bachelor's degree or equivalent experience within the enterprise IT sector

• A Red Hat CertifiedSystem Administrator (RHCSA) is required but can be obtained after starting

• A Red Hat Certified Engineer (RHCE) certification is a strong bonus