Bank Of America Operations Analyst 

Canada, Ontario, Toronto 

482953861

Job Description

This role is an Operations Analyst opportunity within Wholesale Lockbox Operations. This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities

• Production support, including extraction, scanning, encoding and daily work distribution

• Act as point of contact for system issues relating to workflow and daily deposit cuts engaging Helpdesk, System Control, and the Deposit Bank, while keeping the leadership team aware of progress and resolution

• Research outstanding items in the CAD and USD Deposit and Returned Item Accounts, providing accounting instructions to the reconciliations team, bringing aging items to the attention of the management

• Manage the Returned Items Process, sending accounting instructions to Toronto Treasury Process Support, reconciling all items including items that have been converted and then returned
  Prepare the end of the day deposit, balancing cash payments received and cheques needing to be sent to the Deposit Bank for paper clearing

• Calculate and report on daily deposits in both CAD and US Dollars, researching and resolving differences same day

• Monitor encoding workflow, identifying and resolving all issues in an expedited manner to avoid any impact to the client or business, completing all deposit cuts, sending necessary files to the deposit bank

• Complete audit report requirements

• Log, audit postdated items inventory

• Log, audit Iron Mountain inventory and reports

• Perform manual entries and support month-end reports including monthly billing

• Verify and approve questionable items and exception forms

• Handle incoming and outgoing customer service queries

• Support senior Analyst in gathering statistics and maintaining worksheets

• Complete ad hoc reporting on quality and productivity related issues as required.

• Procedure reviews

• Camera monitoring and reporting

• Work Shift: 1st Shift, Monday to Friday (This role is in-office Monday thru Friday)

Qualifications

• Ability to meet established deadlines in a fast-paced environment while maintaining a high degree of accuracy

• Excellent communication, organizational, problem-solving skills and proficiency with Microsoft Office applications

• Must be able to adapt and learn; will be required to cover off different responsibilities within the unit as necessary

• Demonstrated ability to work independently with minimal supervision, team player

• May require physical requirements such as routine machine maintenance or heavy lifting up to 25 lb.

• Working knowledge of key Wholesale Lockbox Operations functions and capabilities an asset

• Working knowledge of AS400/GBS and On Line Support an asset

• Knowledge of the banks Treasury Lockbox product an asset

• Familiar with Payments Canada Rules and Regulations for Cheque processing (ACSS/AUSS) an asset

• Ability to read French an asset, but not required

• Post-secondary education preferred, but not required

• Experience in financial services preferred, but not required

Skills

• Attention to Detail

• Customer and Client Focus

• Monitoring, Surveillance, and Testing

• Process Performance Management

• Research

• Adaptability

• Business Analytics

• Critical Thinking

• Reporting

• Written Communications

• Data Management

• Policies, Procedures, and Guidelines Management

• Process Design

• Process Effectiveness

• Strategic Thinking