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What you will do:
Engage with customers to understand their needs and provide recommendations for contract structures that align with their business objectives
Assess and document customer solutioning needs by attending account planning (and related) sessions, and actively engage with sales to provide early advice and support in structuring potential deal options available
Establish trusted working relationships and collaborate with Red Hat stakeholder teams impacted by non-standard or complex deals, specifically Sales and Commercial Legal, Finance, Sales Operations, Product Management, Product Marketing, Consulting, and Global Support Services teams
Serve as a partner, trusted adviser, and advocate for the Sales and Services teams on strategic and complex deals structuring; advise on alternatives, possible ramifications, value propositioning and customer-facing recommendations and presentations to help guide deal closures
Produce and present customer financial business cases alongside Sales maximizing the value for our customers
Collaborate with internal teams to create and review non-standard contract and business terms language to ensure for strict compliance with Legal and Finance corporate policies and approval frameworks and industry regulations
Support the development of pricing strategy used by Sales with customers to ensure competitive, consistent, and sustainable contracts across the specific supported industries and verticals
Builds on established deal architecture skills and generalist knowledge by requiring limited directional guidance from team members, leads and managers to independently prioritize and deliver deal assignments
Identifies and recommends improvements and enhancements to policy, contract, process, product, and systems knowledge to deliver deal architecture solutions and support team
Engages in exploring and selecting a specialization(s), based on business need, interests and skill set by working with supervisor and specialty SMEs
What you will bring:
5+ years of experience working in a rapidly changing, deadline-based position involving daily interaction with multiple levels of management and peers; experience with deal desk work and commercial deal negotiation is a plus
Bachelor’s degree in computer science, statistics, operations research, or data science, or a related field.
Public accounting firm, Certified Public Accountant (CPA), or revenue accounting group experience is a plus
Excellent written and verbal communication skills; solid organizational and interpersonal skills
Ability to communicate across all levels of management and to customers
Proven skills in negotiation, analysis, logic, problem-solving, crisis management, and leadership to drive deals to closing
Familiarity with sales operations, order processing, fulfillment, revenue recognition, legal contracts, purchase orders, and license agreements
Comfortable handling multiple urgent tasks, projects, and relationships under pressure
Ability to work quickly and thoroughly under changing conditions and timelines
Excellent presentation skills
Detailed-oriented and motivated; outstanding diplomatic skills
Willingness and availability to travel, including to customers on a per need basis
Fluent language skills in English; Mandarin or Japanese or Korean are a plus
Experience with Salesforce.com, Apttus and Oracle are a plus
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