Microsoft Commercial Systems & Technology Technical Solution Manager 

India, Telangana, Hyderabad 

482342966

You will spearhead operational best practices, to ensure robust and timely application of technical products and configurations enabling and empowering tenants to leverage the full power of the MCAPSHelp platform, innovation, AI and insights. You will influence the appropriate level of standardization and re-use of IP, for optimized technical expenditure, and maximize AI led support experiences. As a leader you will foster a culture of innovation, being and showcasing Customer Zero application of Microsoft Products. Where appropriate you will partner with outsourced suppliers and global service integrators for true scale and best in class experiences.

Required/Minimum Qualifications

• Bachelor’s degree in computer science, Management Information Systems, Engineering, or related field AND 15+ years’ experience in Engineering, Operations, Project Management, or Programming
  • OR equivalent experience.
• 15+ years’ experience delivering functional and technical requirements and delivering engineering solutions and products.
  

Additional or Preferred Qualifications

• Bachelor’s degree in computer science, Management Information Systems, Engineering, or related field AND 15+ years’ experience in Engineering, Operations, Project Management, or Programming
  • OR master’s degree in computer science, Management Information Systems, Engineering, or related field AND 8+ years’ experience in Operations, Engineering, Project Management, or Programming
  • OR equivalent experience.
  • Management experience, demonstrating the Model, Coach, Care principles.
• Deep business acumen in operations, Business Communications, Cross-team Communication, Executive Relationships Conflict Resolution and Simplification
• Collaborate effectively with senior leaders across organizations to manage stakeholders, drive alignment, and deliver impact.
• Experience across internal boundaries and good understanding in the technology landscape.
• Drive engineering execution and delivery across all the disciplines to deliver scenarios and features with very high quality and agility.
• Ability to communicate ideas effectively with leadership teams, as well as technical partners.
• Experience in analyzing data, deriving actionable insights to drive impactful decission making and solutions.
• Orientation to learn new areas and ability to adopt quickly to dynamic business conditions.

• Lead and align cross-functional teams and stakeholders to address complex business and technology challenges , and to deliver impactful technical solutions.
• Act as an expert to prioritize complex issues and opportunities , and guide teams towards transformative solutions that align with business goals, while defining success metrics and driving stakeholder collaboration for timely solution delivery.
• Develop user experience for complex, high-impact solutions, serving as a trusted advisor to align these solutions with business objectives. Additionally, it involves translating complex business requirements into technical specifications for engineering teams and partnering with them to design and define the roadmap and features of impactful internal Microsoft products and tools.
• Partner with Product Delivery Managers & engineering teams to deliver complex, impactful solutions , drive standardization and deliver with minimal variance from project estimates and amplify outcomes by delivering solutions that can be extended to all platform tenants for maximum scale impact.
• Utilize feedback for solution improvement and evaluates technical solution performance against business objectives.
• Demonstrate and leverage deep expertise in the support technology landscape and business operations to align technical and business solutions for optimal value and staying informed on emerging technologies to support POCs and evaluate technology fits for tenant needs.
• Advocate for resource-efficient decisions at the decision-making table, identifying challenges and opportunities with a comprehensive understanding of the business, technology , and solution delivery to meet strategic business objectives.
• Develop and execute change plans, facilitating adoption through cross-team engagement and communication, and evaluating the impact of these changes on business users.
• Oversee end-to-end project schedules , ensuring stakeholder accountability, and strategically managing work, dependencies, and resources to achieve cohesive user scenarios and organizational goals.
• Create a thriving organizational culture through our Model, Coach, Care leadership principles.