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Microsoft Senior Customer Engineer United States, Washington 482212974
17.12.2024
Required/Minimum Qualifications:
- Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- 2+ years experience managing cross-functional and/or cross-team projects.
Other Requirements:
- The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
Bachelor's Degree in Engineering, Computer Science, or related field AND 8+ years software industry experience related to technology
- OR Master's Degree in Engineering, or related field AND 6+ years software industry experience related to technolog
- OR equivalent experience.
- 2+ years customer facing experience.
- 8+ years of software development expertise in C#, C++, or Java, with solid experience implementing and supporting Azure technologies.
- Skilled in AI-based solutions with Large Language Models (LLMs) like GPT-3 and GPT-4 to enhance Azure documentation.
- Proficient in creating and managing technical documentation across various Azure areas.
- Proven track record of working with enterprise customers on Azure-specific solutions, including troubleshooting, implementation, and feature adoption.
- Active contributor on platforms like Microsoft Q&A, Stack Overflow, GitHub, and Reddit, sharing expertise and supporting technical discussions.
- Passionate about creating blogs and/or videos to simplify and explain complex technical concepts to a broad audience.
- Experienced speaker at cloud conferences, effectively communicating insights on Azure and cloud technologies.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
Responsibilities
- Engage with Azure developers and IT professionals in communities (e.g., Microsoft Q&A, Stack Overflow) to address technical questions, solve customer issues, and enhance Azure documentation.
- Design and implement AI-based solutions using LLMs (e.g., GPT-3, GPT-4) to improve Azure documentation, including prompt engineering for content accuracy.
- Use AI to analyze and refine Azure documentation, identifying outdated, unclear, or incomplete sections, and compare with competitor platforms to identify gaps.
- Review user feedback, support tickets, and FAQs to identify common documentation issues, diagnostics and telemetry needs by collaborating with SMEs to create high-quality, relevant content, tools and telemetry. Work with Azure engineering, product, and documentation teams to integrate AI-generated content, ensuring technical accuracy and alignment with standards.
- Maintain expertise in Azure Identity, Entra, Storage, Networking, and VMware, leveraging this knowledge to improve documentation quality and customer satisfaction.
- Develop tools to analyze community data, enhance internal processes, and advocate for customer needs by identifying improvement areas and driving actionable changes.
- Embody our Culture and Values.
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