PNC Infrastructure Configuration Consultant Desktop Engineer 3rd Tier Support 

United States, Ohio 

481451826

The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion.As an Infrastructure Configuration Consultant you will provide SME support for various desktop operating systems (emphasis on Windows) and applications.Incident detection, resolution and/or escalation. Participation in root cause analysis and correction resulting in prevention.Maintains and develops in depth knowledge of supported systems and applications. Escalation POC for Level 1 and Level 2 resources, as well as applications/systems ownersPerforms application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.Follows a predetermined plan/process and performs simple and routine administration requiring basic knowledge of specified operational products/services.Will also function as a print hardware expert for the print labs, and print/scanning production devices and software. Experience configuring network printers and MFDs (hardware/software/firmware management). Strong architecting and R&D skills for implementing and maintaining new innovative technology and troubleshooting print and desktop related issues.
Job Description

• Manages the requirements for planning, organizing, and implementing enterprise-wide technology infrastructure and configuration management functions.
• Leads the planning, development, implementation and evaluation of major configuration changes from acquisition to termination.
• Oversees the effective implementation and use of the configuration management process, methodology, tools, procedures, and audit activities.
• Develops and publishes metrics to qualify and quantify configuration success; ensures that configuration practices are in compliance with standards.
• Ensures the accuracy and validity of the configuration database for content on assets, major infrastructure and platform components, system documentation and service components.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Information Security, IT Architecture, Network Administration, Network Support, Software Testing, System AdministrationConfiguration Management, ITIL (Information Technology Infrastructure Library), IT Quality Assurance, Performance Measurement and Tuning, Software Change Request Management, Software Product Installation and Support, System and Technology Integration, Systems Software InfrastructureRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

California Residents

Refer to the