PayPal Staff Experience Designer Risk Intelligence Platform 

United States, California, San Jose 

479405965

As a Staff Experience Designer, you’ll shape how PayPal’s risk and data teams leverage artificial intelligence through the design of next-generation, self-serve tools and dashboards within our AI/ML-powered Risk Intelligence Platform. You’ll turn complex machine-learning capabilities into clear, intuitive experiences that empower both technical and non-technical users to detect, prevent, and respond to fraud in real time. This role requires deep systems thinking and a talent for translating complex workflows into seamless, data-rich interfaces that accelerate delivery, strengthen defenses, and build trust across the global ecosystem.

Essential Responsibilities:

• Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance
• Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise
• Lead some projects or programs within the product function and may coordinate activities of others
• Design process, product, and service improvements based on understanding of business needs and industry trends
• Determine methods and procedures on new assignments that may impact activities of others
• Analyze business trends to inform user experience strategies and initiatives.
• Collaborate with stakeholders to ensure user needs are prioritized in design processes.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

What you’ll do:

• Lead the design of self-serve tools and dashboards that help PayPal’s risk and data teams detect, prevent, and respond to fraud in real time

• Translate complex AI and machine-learning workflows into intuitive, transparent, and trustworthy user experiences

• Collaborate with product, engineering, and data science partners to shape platform strategy and deliver high-quality design outcomes

• Simplify technical workflows by improving data discoverability and operational efficiency across teams

• Design frameworks and interaction patterns that make AI insights actionable for both technical and non-technical users

• Champion usability, explainability, and human-centered principles

• Contribute to PayPal’s design systems and best practices to ensure consistency and scalability across internal platforms

What we’re looking for:

• 8+ years of experience in product design, with a focus on complex systems or enterprise tools

• Expertise in systems thinking, workflow design, and simplifying complex processes

• Strong collaboration skills with cross-functional partners in product, engineering, content, research, and data science

• Portfolio demonstrating excellence in end-to-end design, from strategy and prototyping to high-quality execution

• Strong communication and storytelling skills to influence both technical and executive audiences

• Passion for designing tools that empower users, build trust, and deliver measurable business impact

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $152,500 to $262,350

Our Benefits:

Any general requests for consideration of your skills, please