Handle entry level customer related issues and concerns
Record all customer interactions into a CRM (Customer Relationship Management) Database
Process standard orders & Maintain order accuracy
Process changes and enhancements to orders
Maintain complete customer records of all direct customers returns, orders, credits, and requests
Key skills and qualifications
Currently being enrolled as a student in bachelor’s or master’s degree program
Business fluent in written and spoken English + Italian (min B2-C1)
Previous work experience, especially in Customer Support within an international context, is a valuable advantage
Familiarity with CRM/SAP systems is a beneficial skill
Knowledge of MS office skills (Excel, Word, Outlook)
Our offer
State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
Fruits bowls and sports activities to support your health and well-being
Daily paid break - 30 mins and flexible working hours
3 + 2 hybrid work arrangement to support your work-life balance
Competitive Salary regularly increased based on your performance
Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
Generali Insurance (Accident Insurance)
Referrals bonuses for all open jobs and recognition programs
Comprehensive induction, ongoing training and development to set you up for success
In-house and external learning platforms supporting development opportunities
Work experience opportunities to help you grow your career with us
Global employee networks to help you connect and grow
Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
Frequent Employee Engagement activities supporting inclusive and diverse work environment
Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund.