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Apple AppleCare Product Ops - Project Manager United States, California, Sunnyvale 474645875
08.06.2025
Our systems change as we evolve our platforms to launch new products, or make enhancements to improve scalability and efficiency. To achieve the highest level of rigor, we also consistently and proactively monitor our systems and data flows, and root-out unexpected results in our metrics.
Take ownership and lead project management activities to ensure timely delivery, multi-functional alignment, and effective execution from design through implementation.Contribute to the design of scalable and robust system architectures for new business initiatives, ensuring alignment with technical and business requirements, identifying risks and opportunities, and deliver solutions that drive customer satisfaction and long-term value.
- 7+ years experience with project management in technology spaces.
- Strong analytical skills with the ability to interpret complex datasets and deliver actionable insights.
- Able to navigate and pull data from SAP, other enterprise level data sources to perform necessary analysis.
- Understands and articulates the reason for measuring various transactional flows.
- Advanced Excel and Numbers skills, SQL and Tableau experience.
- Bachelor Degree in Analytics or related field.
- Strong process management and reengineering skills.
- Experience crafting, working and/or growing business intelligence programs.
- Consistent track record of driving initiatives that support operational excellence.
- Experience collaborating with data engineering teams to evaluate available data and define business use cases that provide business insights regarding transactional flows.
- Comfortable with large volumes of data, ambiguous or “muddy” data.
- Advocate for new data sources as needed.
- Ability to understand and translate technical concepts into business impact.
- Ability to evaluate new system designs and processes to scope impact and provide feedback for improved efficiency or effective design.
- Detail oriented and able to multi-task with a high levels of ambiguity.
- Masters Degree in Analytics or related field.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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