Honeywell Senior Customer Experience Training Specialist Coordinator 

United States, New York 

472186085

You will report directly to our Training Manager, and you’ll work out of our Pittsford, NY location on a hybrid work schedule.

Key Responsibilities:

• Manage Training Enrollment : Oversee the enrollment process for training programs, ensuring all customer registrations are accurately recorded and processed.
• Confirm Training Sessions : Send out confirmation emails and reminders to customers regarding their training sessions.
• Handle Billing : Manage billing processes related to training programs, including invoicing and payment tracking.
• Customer Service : Provide exceptional customer service by addressing inquiries, resolving issues, and offering support related to training programs.
• Coordinate Logistics : Ensure all logistical details for training sessions are managed, including venue arrangements, equipment setup, and material distribution.
• Maintain Records : Keep detailed records of training sessions, customer participation, and feedback.
• Collaborate with Teams : Work closely with other departments to ensure training programs run smoothly and meet customer needs.
• Adaptability : Demonstrate flexibility and adaptability in a dynamic environment, responding effectively to changing priorities and customer needs.

The annual base salary or/ hourly pay range for this position is $47,2000 - $64,200.Please note that this salary information serves as a general guideline.Honeywell considers various factors when extending an offer, including but notlimited to the scope and responsibilities of the position, the candidate's workexperience, education and training, key skills, as well as market and businessconsiderations.

Requirements:

• Minimum of 3 years of experience in a training administrative role.
• Proven experience in an administrative role, preferably in a customer-facing environment.
• Excellent verbal and written communication skills.
• Strong organizational and project management abilities.
• Proficiency in using office software and managing databases.
• Ability to work independently and as part of a team.
• Customer-focused mindset with a passion for helping others succeed.
• Ability to thrive in a fast-paced, changing environment and adapt to new challenges and priorities.

We Value:

• Experience with Learning Management Systems (LMS) such as Axis by Atrixware and Docebo.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with Customer Relationship Management (CRM) software like Salesforce.
• Knowledge of ERP systems such as Oracle or SAP.

Experience with Learning Management Systems (LMS) such as Axis by Atrixware and Docebo.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Familiarity with Customer Relationship Management (CRM) software like Salesforce.
Knowledge of ERP systems such as Oracle or SAP.

• JOB ID: HRD258327
• Category: Customer Experience
• Location: 1212 Pittsford-Victor Road,Pittsford,New York,14534,United States
• Nonexempt