Amazon Manager Digi-Flex 

India, Tamil Nadu 

468688324

Key job responsibilities
- Manage stakeholder communication across different sites on operational milestones, process changes, escalations, etc.
- Own program specific goals around SLA, quality and productivity.
- Manages people performance and support career progression.
- Participate in hiring and mentoring to create leadership talent pipeline.Complexity of work:- Drive process improvements and meet OP targets.
- Provide inputs for OPEX reviews.
A day in the life
- Track record of meeting and exceeding high service delivery standards
- Experience in driving process excellence and productivity improvement.
- Experience owning and building processes with very limited guidance.
- Experience in understanding metrics, enhancing them and taking decisions based on it.
- Experience in independently conducting deep dives to aid problem solving, by identifying blockers and coming up with solutions.
- Identify continuous process improvement opportunities globally, reducing SLAs, and should be able to independently drive these initiatives.

- Graduate with 6+ years of experience in operations /program management, of which a minimum 2+ years in managing people.
- Proficiency in written and verbal English and local language
- Relevant experience in performing data analysis