Amazon Prime Video Catalog Process Expert Digi-Flex 

Mexico, Veracruz, Orizaba 

908096241

As a Process Expert for Digi-Flex team, you will be responsible to help drive strategy and execution for content coverage, quality and international expansion.-You are expected to have expertise and ability to support 'end to end' program execution and support several projects, simultaneously.-You should also demonstrate the ability to execute deliverables with minimum guidance, communicate effectively, escalates roadblocks/ risks and makes trade-offs.
Key job responsibilities
3. Proactively gather, analyze, and share data with management to influence business decisions
4. Analyze defects and develops programs that fix root causes, escalating when required to drive closure
5. Coach & develop the team based on learnings and process improvement opportunities.
6. Work closely with tech teams to get all internal tool related issues escalated and resolved
7. Exhibit & drive a culture of putting CUSTOMERS first
8. Ensure timely response to all escalationsSan Jose, CRI

- Bachelor's degree or equivalent post-secondary degree (B-Tech Preferred), or equivalent experience;
- 1+ years of program or project management experience;
- Excellent English written and verbal communication skills;
- Knowledge of SQL and Advanced Excel (Array and Statistical formulas);
- Experience using data to influence business decisions.

- Knowledge of visualization tools such as Tableau, Datazen, SSRS;
- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts;
- PMP Certification;
- Six Sigma Green Belt or Lean Certification;
- Strong stakeholder management skills with ability to present findings to groups;
- Self-starter capable to taking initiative and working with minimal direction;
- Comfortable with data analysis and detailed investigation;
- Able to coordinate workload;
- Strong analytical ability and problem solving skills.