JPMorgan Client Operations Analyst 

United States, New York 

468148934

Job Responsibilities

• Maintain Service Level Agreements for each production queue.
• Create and manage vault management profiles for the entire country.
• Process requests via the Deal Manager Application submitted by the Deal team.
• Update and modify profiles using Quick Kill maintenance forms submitted to National Production.
• Ensure 100% accuracy in all tasks to eliminate customer impacts.
• Analyze and solve complex issues under tight deadlines.
• Communicate effectively with geographically distributed and culturally diverse work-groups.
• Build and foster relationships with internal partners and team members at multiple levels.
• Utilize applications such as Deal Manager, Money Manager, TECMS, Customer Assist, and Excel.
• Independently complete assigned tasks with minimal supervision.

Required Qualifications, Capabilities, and Skills

• Exceptional problem-solving skills with the ability to create logical and realistic solutions under tight deadlines.
• Ability to use judgment to guide analysis, draw implications, and synthesize into clearcommunications.
• Self-starter with demonstrated ability to complete assigned tasks independently with minimal supervision.
• Experience working with geographically distributed and culturally diverse work-groups.
• Excellent verbal and written communication skills, including listening and influencing skills.
• Positive attitude with the ability to build and foster relationships with internal partners and team members at multiple levels.
• Outstanding organizational and business skills, with the ability to manage complex issues and multiple projects.
• Proficiency in Intermediate to Advanced Excel, Word, Power Point and Outlook.
• Proficiency in Access and SharePoint.
• Ability to work independently.

Preferred Qualifications, Capabilities, and Skills

• Bachelor's degree in Business or an analytical field, or relevant work experience.
• Knowledge of applications such as Deal Manager, Money Manager, TECMS, and Customer Assist.

Required or Additional Information

• Visa sponsorship is not available for this position.
• Work schedules will vary within a full-time, 40-hour per week schedule.
• You must be willing to work during our operating hours, which may include evenings, weekends, and holidays.
• Specific information regarding work schedules will be provided by the recruiter.