JPMorgan Client Operations Analyst 

India, Telangana, Hyderabad 

361359385

Job Responsibilities

• Work across varied specialized applications to conduct searches, gather data, and record evidence related to political affiliations, negative media news, and sanction hits.
• Analyze and investigate alerts generated using standard policies, procedures, and tools.
• Review alerts daily to determine matches to clients and escalate reviews to Level 2 teams.
• Evaluate potential hits in the L2 queue and make effective decisions based on guidelines and policies.
• Validate information using internal and external sources.
• Connect with the Line of Business (LOB) if required or escalate to L3 for material hits.
• Substantiate opinions and dispositions with adequate documentation.
• Strive to maintain individual and team throughput and quality targets.
• Demonstrate strong analytical ability and critical thinking.
• Identify issues accurately and offer solutions.

Required qualifications, capabilities and skills:

• Demonstrate experience in a client-facing role within onboarding or relevant business partner groups.
• You must have 2+ years of experience
• You must hold a bachelor's degree or above
• Possess knowledge of Markets products, industry landscape, platforms, and core controls.
• Exhibit strong client management and communication skills.
• Showcase excellent project management, organizational, and time management skills.
• Focus on results and manage a high volume of requests in a dynamic operating environment.
• Navigate diverse process flows and data sets, and drive process enhancements.
• Design technology enhancements and utilize business analytic/automation tools.
• Have business analytics experience and/or proficiency with data management tools, such as Python, Alteryx, Tableau, or Qlikview.
• Be proficient in Microsoft Office applications, including Excel, Word, and PowerPoint