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Intuit Principal Product Manager - Digital Help Experiences & Capabilities United States, California, San Francisco 467435111
27.03.2025
Responsibilities
- Leading a mindset change by adopting a forward-thinking, platform-centric approach towards digital help experiences and inspiring the team to embrace change and evolve with the industry.
- Driving innovation for TurboTax digital help experiences by partnering with teams and stakeholders across the Intuit ecosystem to identify new opportunities.
- Collaborating and partnering across Consumer Group and Intuit Customer Success to deliver new capabilities and experiences to unlock growth and retention as well as to drive efficiencies for the business.
- Employing leadership and problem-solving skills to create platform-focused solutions that meet end-user needs and exceed expectations, keeping the latest market trends and technological developments in mind.
- Mitigating risks, addressing challenges, and making tough decisions in a dynamic, fast-paced environment to ensure flawless execution of team initiatives.
- Leading a team of professionals from different fields, ensuring collaboration, and promoting a culture of dedication to providing delightful end-user experiences.
- Continuously identifying areas of improvement and opportunities for innovation to ensure that TurboTax remains at the forefront of the industry and maintains its position as a market leader.
- Driving holistic with extreme ownership empathy for customers, experts, and the operators who enable digital experiences
Qualifications
- Bachelor’s degree or equivalent work experience, with 5+ years of product management experience
- Proven experience working for a SaaS high-growth company with a focus on reimagining customer experiences and consolidating disparate legacy tools.
- Strong ability to analyze and interpret data, with a plus on writing queries.
- Ability to understand complex technical workflows and drive innovative product solutions for internal business users while consistently pushing innovation boundaries and balancing short-term customer needs with long-term product vision.
- Strong communication skills to engage and evangelize with both technical and non-technical users.
- Demonstrated passion for seeking a deep understanding of customer needs and turning that insight into a compelling vision.
- Proven track record of driving through designs, ideas, and roadmaps with an entrepreneurial mindset and an exceptional drive.
- A learning mindset, curious, bold, self-aware, and humble, unafraid to adjust rapidly to new data and willing to accept failure.
- Adept at building deep domain expertise in complex business areas to establish customer empathy and trust.
- Capable of establishing credibility with technical teams via common understanding of web application development, API services, technical documentation.
- Ability to connect and collaborate with product, UX, marketing, engineering teams, and strategic partners to drive decision making and execution.
- Strong technical background to understand and discuss technical concepts, manage trade-offs, and evaluate opportunistic new ideas with internal and external partners.
- Takes end-to-end responsibility for the users' success.
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