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EY Junior Risk Management Support Analyst 
Poland, Lower Silesian Voivodeship 
461255795

15.09.2024

Your key responsibilities

  • Handle client queries via phone/Teams
  • Effectively escalate essential matters
  • Manage tasks and activities in a timely manner and be responsible for specific outcomes
  • Plan and organize your own work and keep others informed of status and activities
  • React quickly to new circumstances presenting proactive approach
  • Stay up to date with the firm’s latest policies, processes and tools
  • Stay connected with the business and functional experts
  • Self-educate and seeks additional knowledge

Skills and attributes for success

  • Professional approach, demonstrating tact and diplomacy.
  • Strong communication and partnering skills with people of all levels of the firm.
  • Ability to view issues through the client serving teams’ lens.
  • Excellent listening and questioning skills.
  • Good teamwork skills.

To qualify for the role, you must have

  • Fluent English (C1)
  • Problem solving and analytical skills
  • Technical skills: efficiency with MS Office Tools (Excel, Word, Power Point etc.)

Ideally, you’ll also have

  • 1-2 years of customer service experience
  • Good German (B1/B2)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.