SAP Engagement Manager Premium 

Australia, New South Wales, Sydney 

459677328

The role will involve:

• You will understand the customer business, organization, strategy, and IT roadmap, establishing yourself as a Trusted Advisor with the key decision makers both from the Business and IT.
• You will own the SAP Premium Engagement services contract and its successful renewal: setting up the Engagement and its Governance, developing and scoping service plans, resourcing and project-managing services delivery, achieving customer outcomes, and managing contract financials and renewal activities.
• You will drive the resolution of Top Risks & Issues and critical customer escalations, engaging appropriate customer and partner stakeholders, SAP product support, Engineering teams, and De-Escalation experts as necessary.
• You will own customer satisfaction and referenceability, aligning and triggering customer surveys, actioning feedback from survey results, and acting as customer advocate within the SAP Organisation. You will develop a joint plan towards the customer becoming a reference, and you will drive the creation of reference assets.
• You will contribute to the overall account strategy as part of the Virtual Account Team, identifying growth opportunities, participating in account planning, and working collaboratively across all SAP teams engaged on the account.
• You will prepare and present value realisation and operational status reports to the customer; and perform the associated internal reporting and governance activities.
• You will have the opportunity to participate in internal projects that match your career aspirations at SAP. You will actively contribute to the Premium Engagement Services community in ANZ and act as a mentor to less experienced members of the team.

What we are looking for

• You are a curious, proactive person with desire to explore your full potential
• You thrive in a complex, fluid, constantly changing environment
• You are effective working as part of a diverse, multi-cultural, virtual team
• You show good levels of resilience and stay calm under pressure in difficult situations
• You demonstrate strong customer focus and empathy. You enjoy helping others to achieve their objectives and outcomes.
• You can communicate effectively with senior stakeholders in large companies.
• You have business mindset and can understand all functions within a typical business
• You are a good problem solver and decision maker who considers creative options, seeks diverse perspectives, and aligns with key stakeholders first before taking decisive action.
• You have a good understanding of the underlying business software and Cloud technologies and business models
• Minimum 5 years relevant professional experience
• Bachelor in Computer Science, Science, Business, Commerce, Engineering or similar

*Please note this role is physically located in Sydney. We will prioritise applications of those currently residing in NSW, ACT, QLD, VIC – Australia.

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