Nokia Alarming L3 Application Support 

Romania 

459145884

Therefore, Solution Integration team within Digital Operation Automation of Service Practice requires technical support to assess, propose feature adaptation, development & deployment of features / solutions, document the delivery of newly implemented features / projects to manage current workload.

• Resolving support incident within the defined service level agreement
• Implementing standard change request
• Development of features / solution within the Nokia Framework in Nokia’s development environment of different instances
• Support in System Integration and User Acceptance Testing
• Refactoring issues / bugs identified during System Integration & User Acceptance Test
• Carrying out knowledge transfer/ handover of the developed / deployed solution / features, including code base to Nokia resources to ensure a seamless operational support.
• Assess, propose feature adaptation, effort estimation.
• working alongside with Nokia’s Solution Architects, Business Analyst and technical resources to deliver the agreed deliverables and services.

ON-CALL SUPPORT (at least once a week per month)

• Ensure 24*7 support by providing On-Call Support (out of business and office hrs)
• On-Call shall be agreed of week basis
• The on-call incident should be resolved within DOA SI Incident Management SLA

All modes of communication both verbal and written shall be in English.

The Mandatory skills required are

• Typically, with 5 to 7 years’ experience with the product detailed knowledge
• Proficiency in IBM’s Tivoli Netcool Suite, including NOI, DASH, OMNIbus, and IMPACT.
• Coordination with ARS/Remedy/Helix Ticketing environments.
• Proficiency in programming languages such as Python/JavaScript/Java/Shell for automation
• High-level troubleshooting skills to resolve issues without relying on patches or R&D
• Experience with cloud computing platforms (e.g., AWS, Azure, GCP)
• Familiarity with DevOps and CI/CD processes
• Knowledge of ITIL (Information Technology Infrastructure Library) practices
• Strong knowledge of artificial intelligence, machine learning, and data analytics.

IBM-AIOps certification or relevant AI and machine learning certifications

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark