Juniper L1 JTAC Technical Support Engineer 

Romania, Bucuresti - Ilfov 

414973252

Are you passionate about networking and eager to kick-start your career? Join our Juniper Technical Assistance Center (JTAC) team and help us support customer-reported issues on our cutting-edge networking and Mist AI platforms. As part of our team, you'll:

• Collaborate with Experts: Work directly with our knowledgeable customers and partners to support our products.
• Own Problem-Solving: Take charge of resolving issues, reproducing problems, and escalating when necessary.
• Hands-On Troubleshooting: Dive into hardware and software also using our Mist AI solution, simulate customer environments in our JTAC lab, and replicate problems.
• Advocate for Customers: Ensure timely resolution by engaging the next level with detailed information on issues, impacts, and customer expectations.
• Document Everything: Keep thorough records of issues, network environments, impacts, troubleshooting steps, findings, and root cause analyses.
• Learn and Grow: Stay ahead of the curve by continuously learning new networking and AI technologies.
• Share Your Knowledge: Contribute to our knowledge base by writing informative articles.

Requirements:

• Recent Graduates Welcome: If you have a recent B.E. in Electronics Engineering, Telecommunications, Computer Science, or equivalent, or are graduating in summer 2025, we want to hear from you!
• Internship Experience: Hands-on experience in troubleshooting, implementing, and supporting IP networks.
• Curiosity for Networking: A strong desire to learn more about networking protocols.
• Customer Interaction: Experience in directly interacting with global customers is a plus.
• Language Skills: Excellent English skills (verbal and written). Knowledge of other European languages is a plus.

Primary Skills:

• Communication: Outstanding verbal and written communication skills.
• Customer Management: Ability to manage customer relationships effectively.
• Organization: Well-organized and capable of working with case management systems.
• Technical Knowledge: Familiarity with Linux operating systems and understanding of:
  • IP Packet flow, OSI layers, TCP/IP, IPv4/IPv6 addressing
  • Utilities like Ping, Traceroute, etc., and usage of filters
  • IP routing protocols
  • Layer 2 technologies
  • Basic understanding of security technologies
  • Knowledge of application layer protocols (SNMP, DNS, DHCP, HTTP)
• Platform Knowledge: Experience with Juniper, Cisco, Alcatel, or Huawei platforms.
• Curiosity to dive deeper into our Mist AI platform to make troubleshooting more efficient.
• Certifications: Preferred courses/certifications include CCNA and JNCIA-Junos.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.