Juniper L1/L2 JTAC Technical Support Engineer 

Romania, Bucuresti - Ilfov 

571837179

This position is part of JTAC (Juniper Technical Assistance Center), to support customer reported issues on our networking platforms. As part of the team you will:

• Support our products, working directly with our highly knowledgeable customers and partners
• Take ownership for problem resolution, problem reproduction and escalation
• Troubleshoot hardware and software issues, simulate customer’s Juniper networking environment in JTAC lab in order to replicate the problem
• Be a customer advocate for timely resolution. Timely engage next level with adequate information on the issue, impact details, troubleshooting/analysis done and customer expectation
• Proper and continual documentation of issues, customer network environment/topology, impact (business and technical), troubleshooting done, findings and RCA
• Be a fast learner and keep pace with newer technologies
• Share knowledge via writing knowledge base articles

Requirements:

• Requires B.E. in Electronics Engineering or Computer Science or equivalent
• 1+ years of experience on Troubleshooting, implementation and support of IP networks (preferably enterprise and/or datacenter)
• Experience in directly interacting with customers (globally) highly desired
• Excellent in English (verbal and written). Any other European language is a plus

Primary Skills:

• Excellent communication (verbal and written) skills
• Customer management skills
• Well organized and capable to work with Case Management systems
• Familiar with Linux operating systems, understand file system and advanced commands
• Understanding and troubleshooting exposure of:

1. IP Packet flow, OSI layers, TCP/IP, IPv4/IPv6 addressing
2. Utilities like Ping, Traceroute, etc, and usage of filters
3. IP routing protocols (BGP, OSPF, ISIS, RIP)
4. Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, LACP)
5. High availability features like, VRRP, Graceful-Restart, Multichassis stack
6. QOS
7. Understanding of Security technologies: IPSec, UTM, DDos, etc.
8. Knowledge of Syslog protocol
9. Knowledge of application layer protocols (SNMP, DNS, DHCP)

• Platform knowledge: Juniper, Cisco, Alcatel or Huawei
• Basic tool knowledge: Traffic generators (Ixia, Agilent)/ traffic simulators, Protocol analyzers, testers etc.
• Preferred certifications: CCNA or above, JNCIA-Junos or above

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.