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Netflix Program Manager - Security Risk & BPO Implementation United States, Oregon 455309030
08.07.2024
In this role, you will manage security and risk prevention programs for Customer Service in partnership with stakeholders from the broader Netflix Security Organization. Success in this role means you will have built strong collaborative relationships, effectively mitigated risks, ensured compliance with security standards, and implemented robust programs that consistently enhance the security and quality of the Customer Service Organization.
Core Responsibilities:
- Define and manage the security program within Netflix Customer Service. Initiate and drive risk reduction programs through operational best practices and technology improvements in partnership with the broader Netflix security organization and CS Product teams.
- Advocate for stakeholders by uncovering security risks within internal processes, technologies, and partnerships and developing a plan to manage and mitigate those risks.
- Hypothesize, socialize, and seek feedback on security programs with various cross-functional partners.
- Manage Netflix-specific technical implementation requirements for our BPO CS Operations, ensuring they are aligned with Netflix Security standards and CS Product expectations.
- Consult on BPO MSA and SOW contracts to ensure security, reliability, and IT requirements are aligned with Netflix standards in partnership with stakeholders from the broader Netflix security organization and CXO.
- Create plans for granting access and conducting tests for the implementation of new or updated CS Tools.
- Embody the unique Netflix .
Qualifications:
- 5+ years of experience managing key programs and projects, preferably within InfoSec, Customer Service, or similar industries
- Experience working with BPOs for Customer Service.
- Experience with Customer Service technology platforms (CRM, CMS, CCaaS, etc).
- Strong relationship-building and communication skills.
- Experience and comfort working across global regions and time zones.
- Demonstrated ability to stay current with the latest AI trends and technologies and effectively apply them to solve real-world business challenges a plus
- Possess strong analytical skills and a proven track record of making data-driven decisions.
- Self-starter and fast learner who can work independently while using impeccable judgment.
- Exhibits a strong sense of curiosity and the initiative to explore unknowns and thrive in ambiguous situations.
Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $160,000 - $390,000.
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