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Primary Job Responsibilities:
Executes and documents technical engagements, as defined by the Customer Success Plan initiatives, that advance the adoption and growth in consumption of Red Hat products.
Conducts reviews of the customer's environment and applications to ensure they are well-architected following Red Hat product best practices.
Identifies and aggregates technical adoption blockers discovered across multiple customers and their solutions into common patterns and sales play resources.
Be the Voice of the Customer. Share insights and best practices and connect with product leaders to remove technical barriers to adoption.
Be curious and proactive, staying abreast of Red Hat’s ecosystem and technology changes.
Required Skills :
Ability to lead and deliver consultative type customer-facing engagements
Extensive experience working in enterprise software and Software-as-a-Service (SaaS) from a development, engineering, support or Quality Assurance (QA) perspective
Experience with and practical knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python (or other similar/relevant experience)
Proficient verbal and written English and Japanese communication skills, with an ability to convey complex information to customers both clearly and concisely
Demonstrable presentation and facilitation skills
Experience in defining and gathering goals, requirements, and defining outcomes, which can be used to drive work done and outcomes with customers
Willingness to travel within the region, visit customers and partners, attend conferences and other events
Deep expertise in application migration and development in container platforms.
Deep experience building and deploying applications using modern CI/CD pipelines and DevOps practices.
Experience with Kubernetes and containers-based platforms such as OpenShift.
One or more of the following is a plus
Experience with customer/tenant onboarding onto an Enterprise Platform-as-a-Service environment
Experience with breaking down communication and culture barriers between Operation and Development teams
Work with Backstage, Red Hat Developer Spaces, or similar common developer IDE deployments.
Experience with management, logging and observability products and solutions.
Knowledge of virtualization technologies for application deployment and operations like VMware vSphere, KVM, etc.
Experience with programming languages such as Java, C#, Python, Go, or Ruby.
Experience with development technologies similar to Spring Boot, Node.js, JBoss EAP, JakartaEE, OpenJDK, and Quarkus.
Experience with enterprise application integration technologies similar to Fuse (Camel), API management (3Scale), and AMQ Streams (Kafka).
Experience with on-premise and data center installations including compute, storage, networking
Understanding of broader enterprise architecture requirements that will affect application platforms such as cyber security, compliance/policy, and the broader enterprise IT and applications landscape.
Experience or certification with any public cloud provider.
Any Red Hat certification.
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