IBM IBM Technology watsonx Customer Success Manager - Architect 

Japan, Tokyo 

614332675

As a watsonx CSM (Architect), you will primarily perform the following activities for customers who have purchased IBM watsonx software products
– Support in the development or creation of use cases
– Design solution architectures and build MVPs
Required Technical and Professional Expertise
Basic understanding of AI, generative AI and hands-on experience with the watsonx product suite (or similar products)

Technical knowledge of enterprise software (including SaaS, PaaS) and cloud applications

• Ability to show customers how to use/apply products in real life (including demos, MVPs)
• Ability to work with customers to develop use cases that bring tangible value to the customer’s business, and to understand the customer’s business and explain it in a technical and logical manner
• Ability and ownership to deal with complex and difficult problems end-to-end (understanding, analyzing/analyzing/deciding, and resolving)
• Ability to build interpersonal relationships and communicate with the customer’s upper level management

Expected Experience

• Experience and track record in service delivery/project management, consulting, technical support, or technical sales of enterprise software products.
• Experience and experience working/collaborating with cloud vendors as an engineer or consultant.
• Experience in implementing and completing SI projects using SaaS, IaaS, and PaaS at a SI vendor.

Preferred Technical and Professional Expertise

• Technical knowledge and hands-on experience with Hybrid Cloud and OpenShift
• Technical knowledge of IBM Middleware, Software and Cloud Services
• Experience as a Customer Success Manager for enterprise software products
• Experience working with international teams in a global company