JPMorgan Vice President - Product Manager Digital Payments 

United States, New York, New York 

452835615

As a Product Manager in the Payments organization, you will manage product backlog, remediate issues, and lead Agile teams to launch innovative solutions. You'll leverage critical thinking skills and data analytics to understand client usage patterns and triage issues, in the interest of providing superior customer support and developing solutions that best meet customer needs. You will work directly with various servicing and technical support teams, and provide product management leadership to agile teams.

Job responsibilities:

• Manage product backlog, production support, issue & defect resolution and prioritization
• Monitor against agreed goals and benchmarks, identifying, scoping and finding implementation paths for needed enhancements, and creating remediation plans when needed
• Work with Technology and Design teams to lead product developments efforts and collaborate with a team of cross-functional partners (i.e. Risk, Control, Compliance, Legal) to ensure a strong risk and controls environment
• Deliver communications to executives and leadership team on the strategy and progress and support partnerships team to analyze, respond, and prioritize new initiatives from external or internal partners.
• Publish regular executive reports summarizing the overall health of the product, industry and competitive trends and the voice of the customer
• Monitor any product change request and assist when required in resolving production related problems
• Conduct pre-release reviews which could include regression testing and quality assurance to certify the release as production ready

Required qualifications, capabilities, and skills:

• 7+ years of experience in financial services, digital, product management
• Deep experience in online payments including card tokenization, digital wallets, and e-commerce payments
• Passion for understanding customer needs and demonstrated ability to build digital products
• Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution
• Proven success in collaborating, influencing and driving decisions with multiple stakeholders, including team members across product, technology and design
• Strong knowledge of Application Programming Interfaces (APIs), open Banking and engineering practices, strong understanding of product development using Agile / Scrum and proven track record of managing risk and controls
• Bachelor's degree in Computer Science, Business Management or comparable field of study

Preferred qualifications, capabilities, and skills:

• Master’s degree in Computer Science, Business Management or comparable field of study