JPMorgan Quality Associate II 

United States, Ohio, Columbus 

450026990

Job Description

The Quality Associate II will partner with CCB Collections, Recovery and Auto Operations business lines to optimize quality operations while sustaining a sound control environment. This role supports quality testing data analytics, quantitative sampling methodology, test population isolation, test structure and AI/ML support. Responsibilities include implementation of effective test processes, prompt response to shifts in review priorities and ability to adopt emerging technologies to increase automation.

Job Responsibilities:

• Support optimization of quality operations
• Structure and implement critical tests, including isolation of relevant populations and development of quantitative sampling methodologies
• Develop and support business implementation of AI/ML quality initiatives
• Administer related operations and tech change management protocols
• Analyze data to identify emerging themes, trends, and performance opportunities with an end-to-end mindset
• Prepare and deliver management reporting
• Demonstrate a sense of urgency in responding to escalated issues, rapidly changing priorities, and adverse performance
• Rapid response to executive management requests for ad hoc analysis and testing
• Model Chase Values and cultivate a dynamic, inclusive community.

Qualifications

• Bachelor’s degree or commensurate experience in financial services required
• 3 years of data analytics and development experience preferably in quality testing
• Proficiency in data analytics, reporting technique, statistical sampling methodology and intelligent solutions
• Excellent written and verbal communication skills
• Excellent ability to deliver results in a highly stressful environment where priorities shift rapidly
• Strong problem solving and conflict resolution skills required
• Highest level of professionalism, self-motivation and sense of urgency
• Strong priority management and multi-tasking skills required
• Ability to consistently meet aggressive deadlines
• Ability to follow complex methods and procedures in diverse tasks
• Ability to deal with highly confidential information in a professional manner
• Experience with Webstats and/or ACES preferred
• Strong Microsoft Product skills required
• Proficiency in SAS, Alteryx, Python, JAVA, or comparable software required