Citi Group CPC General Manager C13 

Singapore, Singapore 

447964747

Responsibilities:

• Oversee a team of CPC Relationship Managers, being responsible for the team targets, staff planning, and the team’s progression pathway
• Provide individual feedback to staff; perform training and provide coaching where necessary
• Drive excellence in client experience, superior delivery to clients, and uphold high control standards in all client engagements
• Conduct strategic business planning for the team, to ensure sound sales management and pipeline management
• Coordinate product and service training, oversee implementation of processimprovements/efficiencies in partnership with stakeholders, and ensure timely delivery on administrative matters
• Maintain relationship with key clients, business partners and stakeholders, ensure customers are well served in accordance with CPC standards and CPC value proposition
• Prioritize and coordinate daily tasks to ensure operating efficiencies are achieved, including hygiene control checks, supervisory trade monitoring, supervisory trade checks and callbacks
• Coordinate with HOSM partners to ensure adequacy of infrastructure and general upkeep of the branch, and provide full support to premise related controls
• Ensure full compliance with all regulations, including upholding the highest standards on Anti-Money Laundering and Know Your Customer policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of relevant experience required
• Proven record in sales management
• Consistently demonstrates clear and concise written and verbal communication skills
• Consistently demonstrates analytic skills

Education:

• Bachelor's Degree/University degree or equivalent experience in Business Management, Economics, Finance or similar field

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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