The work also includes factory yield performance management to meet six sigma quality goals, pursuing a quality plan to meet release requirements for new product introduction through gate reviews, serve as a subject-matter authority on Hardware Quality Metrics, perform actionable data analysis to detect subtle trends and identify root causes to drive continuous improvement activities and increase customer satisfaction.
Gathering quality requirements and data for Cisco products.
Providing recommendations for quality improvement and governance that will be used by several Cisco Business Units.
Communicating proposals, strategies and status to Cisco Executives.
Detailing business requirements and analyzing data to provide appropriate metrics and performance KPIs to business users.
Coordinating the research, analysis and recommendations for technical approaches to solving customer issues related to quality, reliability and customer experience of Cisco offerings.
Independently identify issues with product lines based on trending field return data.
You will be speaking publicly to Sr executive members quarterly product quality performance.
Minimum Requirements For The Role
Bachelor's Degree in Engineering.
8+ years of experience working on Electrical design, Failure analysis and hardware quality management on networking routers/switches.
Solid understanding in performing root cause investigation, data analysis and communicating findings, closed loop corrective, preventative and risk mitigation actions to executives and business partners.
5+ years of experience in communicating with Sr executives, customer account teams.
Preferred Skills