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IBM Technical Support Professional Poughkeepsie United States, New York, City of Poughkeepsie 443953010
Your Role and Responsibilities
You will be responsible for recommending and implementing new improvements to existing technical support tools, procedures, and processes. You will also be able to make improvements to z/OS products to improve reliability, uptime, and serviceability. You should exhibit strong problem-solving skills, a desire to face new and unique challenges each day, and strong communication skills. You should be willing to learn the ins-and-outs of your z/OS component as well as general IBM Z architecture skills. You should have strong knowledge of at least one programming language and be open to learning new languages that are unique to the IBM Z environment.
Required Technical and Professional Expertise
- Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Math, Science, or related field, and/or equivalent experience.
- Excellent English communication skills (verbal and written)
- Acting in a respectful and professional manner to represent IBM to its high-profile clients
- Working in high pressure, dynamic situations with a large degree of autonomy
- Being agile and open-minded to quickly adapt to procedures and tools required for the position
- Focused and results oriented with commitment to accuracy and attention to details
- Excellent organizational, analytical, and problem determination/solving skills
- Knowledge or experience working with one or more of:
- Operating system administration, command usage, or troubleshooting
- Operating system internals (e.g., kernel, file system, networking, client-server, performance)
- Programming and scripting languages (e.g., C, Java, Python, or Shell)
- Data structure concepts and algorithms
Preferred Technical and Professional Expertise
- z/OS assembler, PL/X or SVC dump debugging experience
- z/OS support, development, test or system programming experience
- Client facing technical support professional experience
- Experiences working with a global team
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