Citi Group Sales Support Representative Telecommuter 

United States, Tennessee 

441414455

Responsibilities:

• Assist multiple production support functions to aid partners in fulfilling; dealer enrolments, point of sale set up, training, technical support, settlement and sales requirements

• Handling in and outbound calls, emails, communication with dealers across 15 partnerships, Citi teams and customers at the highest level of quality and service

• Uses strong communication skills to exchange information in a concise and logical manner

• Resolves basic to moderately complex dealer concerns effectively and timely through collaboration with key constituents, while applying high-level knowledge of multiple dealer models

• Extensive interaction with Citi and partner Field Sales teams to address issues

• Ability to research and reconcile dealer issues based on information within the system

• Makes evaluative judgements based on the analysis of factual information

• Support strategic initiatives and marketing programs to assist in maximizing in-location new applications, credit sales and penetration results

• Ability to thrive and quickly change in a high paced team environment

• Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information.

• Completes all assigned tasks with minimal supervision

• Recommend new options to enhance productivity in accordance with established guidelines

• Delivery and administration of access media and sales tools and assist in the overflow of digital self -service media

• Monitor controls based on regulatory and reporting requirements

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3 - 5 years of field sales or retail service experience

• Strong attention to detail and strong problem solving skills

• Excellent organization, time management and prioritization skills

• Must be flexible and reliable to meet business needs

• Demonstrated ability to communicate clearly, concisely and professionally with all levels of internal management and partners as well as with external customers, partners and dealers

• Ability to navigate through multiple systems

• Must have high energy and be self-motivated.

• Must be able to multi-task and respond to a variety of situations

• Demonstrated relationship building skills.

• Prior call center experience a plus.

Must be able to work the following work schedule:

Tuesday - Saturday: 10:30a - 7:00p (40 hours)

Sunday & Monday: OFF

Training schedule to be determined.

Anticipated Posting Close Date:

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