EY Application Managed Services - SAP SuccessFactors 

Canada, Ontario, Toronto 

440942217

AMS Delivery:

• Provide ongoing support for SAP SuccessFactors Employee Central within multiple AMS engagements.
• Handle configuration changes, data corrections, and troubleshooting of EC-related issues.
• Collaborate with client HR and IT teams to understand business requirements and translate them into system solutions.
• Monitor and manage service tickets, ensuring timely resolution and adherence to SLAs.
• Participate in release management, regression testing, and deployment of EC updates and platform releases.
• Conduct root cause analysis and implement preventive measures for recurring issues.
• Support integrations between Employee Central and other modules (e.g., Payroll, Time Off, Recruiting).
• Document configuration changes, SOPs, and user guides for client reference.
• Provide training and guidance to client stakeholders and junior consultants.
• Support implementation projects, including managing activities such as requirements gathering, solution design, testing, and deployment.

Collaboration & Client Engagement

• Work closely with client stakeholders, AMS delivery leads, and cross-functional teams to ensure alignment and satisfaction.
• Lead regular client calls to walk through the status of defects, problems, and enhancement requests.
• Provide clear updates, facilitate prioritization discussions, and ensure alignment on next steps.
• Build strong relationships through proactive communication and responsiveness.
• Mentor junior team members and contribute to internal knowledge sharing.

Innovation & Best Practices

• Stay current with SAP SuccessFactors updates and AMS delivery trends.
• Recommend best practices based on new product features and updates.
• Participate in release management, regression testing, and deployment of EC payroll platform updates.
• Skills and Qualifications
• 5+ years of hands-on experience with SAP SuccessFactors Employee Central.
• Strong understanding of EC data models, workflows, business rules, and role-based permissions.
• Knowledge of release management and SuccessFactors upgrade cycles.
• Certification in one or more SuccessFactors modules (e.g., EC, PMGM, LMS, Comp, RCM).
• Exposure to other SuccessFactors modules (e.g., GLobal Benefits, EC, PMGM, LMS, Comp, RCM).
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple priorities.

Bonus Points For

• Familiarity with ticketing tools (e.g., ServiceNow, Jira) and ITIL processes.
• Exposure to Agile and ITIL-based delivery models.
• Prior experience in a client-facing role within a consulting or managed services environment.
• Bilingual (English/French)