EY Application Managed Services - SAP Integrations Technical Consultant 

Canada, Alberta, Calgary 

321694187

AMS Delivery:

• Provide ongoing support for SAP Cloud Integrations within multiple AMS engagements.
• Develop and maintain end-to-end interfaces.
• Configure message mappings (XSLT, JSON/XML), routing logic, and content modifiers for efficient processing
• Monitor Integrations and manage service tickets, ensuring timely resolution and adherence to SLAs.
• Participate in release management, regression testing, and deployment of SAP platform releases.
• Conduct root cause analysis and implement preventive measures for recurring issues.
• Document changes, SOPs, and user guides for client reference.
• Stay current with SAP platform updates and AMS delivery trends.
• Recommend best practices based on new product features and updates.
• Provide training and guidance to client stakeholders and junior consultants.

Collaboration & Client Engagement

• Work closely with client stakeholders, AMS delivery leads, and cross-functional teams to ensure alignment and satisfaction.
• Lead regular client calls to walk through the status of defects, problems, and enhancement requests.
• Provide clear updates, facilitate prioritization discussions, and ensure alignment on next steps.
• Build strong relationships through proactive communication and responsiveness.
• Mentor junior team members and contribute to internal knowledge sharing.
• Skills and Qualifications
• 5+ years of hands-on experience with SAP CI and SAP API-M
• Deep knowledge of API frameworks and SAP CI connectors such as ODATA, SOAP, RESTful Services, IDoc, https, sftp, ABAP proxies.
• Good understanding of XML/Atom, JSON, EDI, cXML, Plain Text data formats
• Good understanding of data transmission protocols and security protocols
• Strong background in Java, Python, or any other object-oriented programming language.
• Clear understanding of SAP Cloud Platform (Cloud Foundry) and platform services.
• Good understanding of CI/CD pipelines
• Exposure to Kubernetes/Kyma or any other cloud native platforms
• Good understanding of Transport & Message layer protocols
• Hands on experience with SAP Identity Authentication Service (IAS)
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple priorities.

Bonus Points For

• Exposure to the HR/HCM domain
• Experience with Boomi
• Experience with ABAP programming, ideally with HR-ABAP custom programs
• Knowledge of PI/PO or any other SAP Integration product
• Familiarity with ticketing tools (e.g., ServiceNow, Jira) and ITIL processes.
• Exposure to Agile and ITIL-based delivery models.
• Prior experience in a client-facing role within a consulting or managed services environment.
• Bilingual (English/French)