Td Bank Director Global Business Operations Corporate & Investment Banking 

Canada, Ontario, Toronto 

440694248

Job Description:

TD Securities Corporate and Investment Banking provides a full range of financial advisory and capital-raising services to corporate and institutional clients globally. Our Relationship Managers work closely with our clients to understand their needs and bring them unique solutions to complex issues. The department is organized into areas of expertise by product, region, and industry.

Key Accountabilities:

• Deliver a consistent employee and client experience across Corporate and Investment Banking, by partnering with Enterprise functions and building efficient processes
• Partner with TDS Client Onboarding teams to ensure an efficient and clearly articulated client onboarding experience for CIB front-office teams
• Design, implement and execute a global employee onboarding and offboarding process for the business, working closely with the CIB Colleague COE and HR to ensure a both a positive employee experience and effective management of offboarding risks
• Own the CIB Business Operating Procedures from updates to communication of changes
• Actively manage business efficiency programs – i.e. EvalueServe, Uber for Business
• Enable the business to function in a dynamic travel environment while adhering to internal policies
• Provide ongoing change management and thought leadership across all operational processes to ensure continued effectiveness
• Represent CIB on TD/TDS working groups including real estate projects across all offices where CIB has a footprint, new Travel booking or Business Visa tools
• Build and deliver dashboard reporting on the Operational Health KPIs of the Business; escalate issues on a timely basis

• Identify and address operational risk events working closely with Operational Risk Management to ensure appropriate preventative measures are taken
• Manage the Business Continuity Management Program for CIB across all locations & business groups
• Take accountability of all business resilience programs

• Deliver a centralized model for access control management including LAN and Diamond attestation processes as well as access to high-risk URLs
• Partner closely with Group Business Managers and Executive Assistants to address operational issues as they arise including but not limited to business travel, business visas, facilities, technology/hardware requests among others
• Maintain floor plans/seating maps and optimize use of space
• Coordinate general office management services

Specific Accreditations and Experience:

• 10-15 years of experience in capital markets and project management/business operations
• Undergraduate Degree, MBA, Project Management Designation preferred

OtherQualifications/Skills:

• Strong understanding of Corporate and Investment banking and the 'banker mindset'
• Ability to effectively manage multiple priorities simultaneously.
• Strong interpersonal skills demonstrated through an ability to relationship build and work as part of a collaborative team
• An ability to communicate simply, directly, succinctly
• Strong problem-solving skills; an ability to identify issues through observation and key metrics and proactively propose recommendations.
• Experience in navigating complex projects in a large organization with ability to influence multiple stakeholder groups.
• Demonstrated ability to 'roll up your sleeves' and deliver

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.