Capital One Sr Manager Communications 

Philippines 

434915700

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Manager, Communications

• Summary:
  

  General Responsibilities:

  • Strategy development, planning and tactical delivery of communications content and channels for Capital One Philippines: both internal (across multiple projects and initiatives) and external.
  • Reviews and approves content through identified appropriate internal and external channels prior to final approval by Head of Communications
  • Develops and maintains a strong collaborative partnership with various internal stakeholders and customers from Capital One Philippines and from the broader Customer Channels or Card Communications Team.
  • Relationship management with external communications agencies that may be performing work on behalf of Capital One Philippines.
  • Manages financial budget assigned directly to the Communications Team.
  • Secondary lead for Risk-related activities such as Corporate Audits and Business Continuity Activities.
  • Provides functional leadership to a team, as applicable, including ensuring adherence to agreed-upon timelines and quality of work produced by the team.
  • Other job-related duties that may be assigned from time to time.

  
  Basic Qualifications:

  Educational Background and Professional Experience:

  • Bachelor’s degree in Communication Arts, Organization Communications, Marketing, Advertising, Business Management or other related courses, or with equivalent work experience
  • 8 or more years of experience in Corporate Communications, Organizational Communications, Marketing or Advertising in a managerial capacity
  • Experience in managing and handling Crisis Communications
  • Experience in collaborating across all levels in an organization that is fast-paced
  • Experienced in developing end-to-end communications strategies with measures of success, developing content (written and creative formats) and managing/monitoring tactical delivery
  • Experienced in engaging with public relations/media firms and developing strategies for external communications and organizational brand management
  • Candidate must be willing to work in Alabang when needed
  • Candidate must be willing to work in a mid shift schedule
  • Work set up is predominantly "Work at Home"

  Skills Required:

  • Consistent drive for results and customer orientation
  • Strong judgment, collaboration and influencing skills
  • Excellent verbal and written skills

  Preferred Qualifications:

  • Experience within the BPO and financial services industry

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.