Achieve revenue goals and for assigned book of business
Achieve specific growth initiatives with high value programs
Establish and build commercial relationships with identified and unassigned emerging companies accounts
Responsible for managing and maintaining the Industry Partners segment in North America, including oversight of directly assigned accounts and collaboration on broader Account Manager responsibilities
Support internal initiatives to drive alignment, efficiency, and growth within the Industry Partners segment
Expand West’s sales within emerging companies accounts utilizing all high value programs
Identify drug product pipelines for emerging companies accounts
Develop an understanding of customer needs and apply West solutions
Facilitate technical solutions to identified emerging companies with the support of a designated Technical Customer Support representative
Actively work with Customer Care Representatives and Marketing to qualify and close new business opportunities
Create and manage opportunities in CRM
Prepare quotations for products
Assist in developing and maintaining a matrix for customer classification for emerging companies
Maintain emerging companies’ database for both assigned and unassigned accounts
Facilitate communication between West internal resources and the customer
Analyze and review emerging accounts sales reports
Conduct external customer calls and visits as appropriate
Manage expense/travel budget
Maintain industry knowledge and expertise
Actively participate in Technical Customer Support and sales training programs
Assist in developing strategic projects for this customer segment
Performs other duties as assigned
Education
Bachelor's Degree in sales, marketing, science or equivalent experience required
Work Experience
Minimum 3 years in customer facing experience required
Pharmaceutical industry experience preferred
Preferred Knowledge, Skills and Abilities
Technical degree preferred
Selling experience and formal sales training preferred
Negotiation skills are preferred
SAP and CRM experience are preferred
Must be proficient in Microsoft Office - Outlook, Teams, PowerPoint, Excel, and Word
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
Able to comply with the company’s safety and quality policies at all times
Physical Requirements
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Additional Requirements
Ability to work in an office. May need to stand or sit for extended periods of time
Communication, quick decision making, interpreting data, reading, or writing, public speaking -- must be able to express or exchange ideas with team members
Must be able to understand direction and adhere to established procedures
Read and interpret data, information and documents
Must maintain the ability to work well with others in a variety of situations
Must be able to multi-task, work under time constraints, problem solve, and prioritize
Ability to make independent and sound judgments
Demonstrates enthusiasm, takes accountability and drives for results