Guard against intelligent, adaptive perpetrators of financial crime.
Manages the Fraud Investigation team and their overall effectiveness by assisting them in the use of their day to day applications
Ensure day-to-day Operations are performed according to agreed Service Level Agreements
Maintains an effective complaint case management system to track and monitor complaints
Minimizes defects and operational losses and track metrics for performance measurement, service levels and monitoring key triggers for early warning signals
Drives initiatives to enhance client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities
Closely monitors the service level indicators and ensuring that all complaints are investigated timely, customer impact is assessed promptly by analyzing root causes to identify issues and address them effectively by engaging all stakeholders
Performs sampling on suspicious transactions/accounts to ensure the delivery of quality judgement/decisions and service
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
2-5 years previous experience in Fraud, Customer Services or Banking Operations
Education:
Bachelor’s/University degree or equivalent experience
Risk ManagementFull timeSan Antonio Texas United States$62,620.00 - $87,380.00