Citi Group SVP First Party Fraud Risk Remediation Manager 

United States, Florida, Jacksonville 

73982193

The successful candidate will:

• Apply in-depth understanding of the business impact of technical contributions.
• Maintain a strong commercial awareness and comprehensive understanding of multiple areas within a function and how they interact.
• Take ownership for the delivery of a full range of services to one or more businesses/ geographic regions.
• Exercise control over resources, policy formulation and planning.
• Manage and develop high performing team; establish bench strength to support needed fraud capabilities and business goals.
  

Responsibilities:

• Develop and maintain First Party Fraud financial loss reporting.
• Develop and maintain fraud impact reporting across each area within the First Party Fraud organization.
• Manage the development and maintenance of robust performance metrics as part of a larger review process related to strategy performance and vendor tool performance within all areas of First Party Fraud control.
• Develop and maintain control monitoring and reporting across the first party fraud organization, including mule detection/prevention, Retail Bank acquisitions, Retail Bank new account fraud, and customer abuse (across Brands, CRS and Retail Bank).
• Provide reporting and analysis from across the First Party Fraud and Deposit Risk organization for use in Executive/Senior-level presentations.
• Participate on cross-functional teams to enhance the Fraud Management process.
• Work with Operational Risk, Internal Audit and Compliance along with Control Standard and Process owners to identify and evaluate the effectiveness of controls.
• Partner with Policy, Operations, MIS/Analytics and Process Integration to ensure timely and comprehensive communication and foster consistency and transparency. The activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 8+ years relevant risk/fraud experience
• Master-level experience with MS Excel/MS Access; or experience with Statistical Analysis using SAS or equivalent
• Disputes/Claims OR Bank/Card fraud management experience
• Disputes/Claim Regulatory knowledge required
• NACHA Rules Expertise
• Possesses strong institutional knowledge
• History of adherence to all regulatory, control and compliance requirements
• Identifies issues and outlines scope. Probes beyond symptoms to determine the underlying causes of problems
• Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency while balancing a need for action with a need for analysis
• Demonstrated ability to execute upon prioritized business goals/action plans
• Understands businesses processes, risks and can identify control issues
• Strong analytical skills
• Ability to work independently and influence others
• Strong project management ability
• Strong verbal and written communication skills
• Excellent problem solving, conflict resolution and change management skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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