Honeywell Service Operations Administrator 

Turkey 

431088032

JOB DESCRIPTION

Our Safetyand productivity solutions helps create faster, more seamless, agile, andefficient supply chains, better protect human health, improve worker safety,and help meet sustainability goals by leveraging connectivity, advanced dataanalytics, software, robotics, sensors, advanced materials and integrated humanand automated systems.

As a Service Operations Administrator,you will be working closely with a repair centers based in Turkiye,Franco-Africa, Lebanon and Jordan, with activities driven by a tightlystructured MOS.
Helpingorganizations become more connected to make our world smarter, safer, and moresustainable.
PrincipleResponsibilities

• Ensure that the repair centers in the region of coverage receive all the necessary training, tooling and support to perform their day to day tasks
• Track daily, weekly and monthly performance and deliverables and ensure the smooth flow of service processes
• Ensure the achievement of KPI towards Honeywell and towards the customer
• Manage customer and partner escalations
• Financial management of repair center claims and customer cost repairs
• Agreement management
• Continuous Improvement & HOS
• Applies HOS methodology, quality standards and process compliance in day to day activities
• Highlights process deviations or exceptions, ensures best practice sharing and initiates process improvement opportunities where required

Key qualifications and requirements

• Bachelor degree or equivalent
• Business fluent in written and spoken English. French is not mandatory, but will be considered an advantage
• 5 years’ experience working in Service Operations or Supply Chain
• Experience using CRM/SAP and understanding basic CRM/ERP system business processes
• High level of MS office skills (Excel, Word, Outlook, PowerPoint)
• High level of customer orientation
• Excellent written and spoken communication skills (phone, mail, email)
• Ability to build working relationships and networks in a virtual team and highly matrix environment
• Effective people skills, has ability to work with individuals from different levels of the organization with varying expertise both locally and abroad
• Strong analytical skills, including the ability to think differently about the data which may lead to less obvious conclusions.
• Flexible individual with a high level of intercultural sensitivity, able to adapt to a quickly changing environment and drive continuous improvement
• Demonstrated solution-oriented, pro-active “can do” attitude, Willingness and ability to work under own initiative
• Ability to manage conflicting targets and priorities
• Self-motivated with assertive communication skills, positive and result oriented attitude
• Well organized with good time management, result oriented

Our offer

• The opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us
• Flexible working hours
• Group medical insurance plan life
• Paid annual leave and time off work
• Competitive Salary regularly increased based on your performance
• A culture that fosters inclusion, diversity and innovation
• Market specific training and on-going personal development
• 3 + 2 hybrid work arrangement to support your work-life balance

• JOB ID: HRD234967
• Category: Integrated Supply Chain
• Location: Kucukbakkalkoy Mah. Kayisdagi Cad No. Kat 27,Istanbul,34750,Turkey
• Exempt