Bank Of America Cons Prod Strategy Mgr II - Digital Policy Lead 

United States, Arizona, Phoenix 

429642416

Job Summary:

Client Protection is looking for an experienced Fraud Prevention and Detection leader to manage the Digital Fraud Policy team. In this role, you will be responsible for the execution of fraud prevention and detection policies to defend the bank, and our clients, against fraud and scams. You will leverage your advanced understanding of Fraud and your advanced intrapersonal skills to work across multiple lines of business and partner with key stakeholders such as product, technology, operations, vendors, legal, and compliance to understand the business direction, overlay with current fraud environment and recommend solutions to prevent financial losses from fraud. Shared responsibility with strategy for the overall fraud loss line.

Responsibilities:

• Establishes department-wide strategies and oversees portfolio trend analysis, forecasting, and risk/control performance
• Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for the business unit
• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
• Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work
• Builds and maintains strategic relationships with peers and counterparts across product, technology, and business control functions
• Lead, and develop, a team of Digital Fraud Policy strategists in the identification, investigation, and mitigation of fraud activity.
• Identify trends/patterns in fraud activity and suggest rule/policy changes to mitigate fraud losses.
• Leverage expert business/analytical knowledge to identify process/strategy deficiencies and provide recommendations for process improvement.
• Monitor operational metrics and provide insight to management on business performance and make logical recommendations for improvements.
• Stay abreast of industry trends, emerging threats, and technological advancements to continuously enhance fraud prevention methodologies.
• Consult with internal partners on best practices, processes, and procedures to prevent financial losses from fraud.
• May collaborate with outside Counsel and Litigation partners to develop strategy on litigated matters.
• Routinely investigate and provide guidance to internal partners on escalations and complex issues.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• 8+ years of experience in risk management, fraud prevention/detection/investigation experience in the financial services industry.
• Prior experience leading strategy or initiative development in a digital context (product development, etc.)
• Knowledge and understanding of fraud investigations, network rules, and working knowledge of REG E, REG O, and REG Z.
• Proven ability to rapidly absorb and synthesize data to form an accurate understanding of issues and the ability to develop both tactical and strategic recommendations close the gap and prevent recurrence.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work in a fast-paced, dynamic environment is critical.
• Must have exceptional organizational, project management, and influencing skills.
• Must have leadership and management skills, including development of teams and

Desired Qualifications:

• Experience developing fraud related reporting and can interpret existing reports to maintain fraud losses and identify variance from historical norms to target ongoing or future attacks.
• Outstanding critical thinking, and analytical skills and a basic understanding of statistics.

Skills:

• Analytical Thinking
• Business Analytics
• Data Mining
• Fraud Management
• Business Process Analysis
• Critical Thinking
• Influence
• Relationship Building
• Strategy Planning and Development
• Business Case Analysis
• Issue Management
• Leadership Development
• Process Performance Measurement
• Recruiting

1st shift (United States of America)