Bank Of America Service Delivery Analyst Cyber Threat Defense 

United States, Colorado, Denver 

42881916

Job Description:

The Service Delivery Analyst is responsible for the delivery of program-wide routine reporting to partners within GIS and to leadership.Knowledge and experience creating risk-based reporting and synthesizing themes are key to this role. The role requires an individual with both strong interpersonal skills to build trusted relationships across the CTD Program, GIS and 2nd and 3rd line, and requires strong data analysis skills to efficiently integrate data and deliver narratives to support awareness, advocacy, and understanding of risk exposure and mitigation opportunities. This role will rely on the relationships across the organization, and the individual must be willing to work with others to solve new and challenging problems in a dynamic, fast-paced environment.4-5 years of experience in InfoSec or similar field is required for this role.

Key Responsibilities
• Support CTD Program's routine engagements with partners
• Work with CTD Program leads to generate monthly reports for the oversight committees and partner reports
• Create in-depth reports on the banks risk of exposure to threats and risks
• Respond to inquiries for custom reporting or process information to support 2nd, 3rd line and regulatory activities
• Communicate outcomes of 2nd, 3rd line and regulatory activities, including driving continuous improvement of internal CTD processesRequirements
• An understanding of risk knowledge of information security defensive controls
• Strong analytical skills/ problem solving/ conceptual thinking.
• Able to identify, analyze and address problems to resolve issues with minimal negative impact and risk to the organization.
• Ability to efficiently respond to written communications on technical issues

Desired Skills
• Bachelor's degree in Information Technology or related field
• Experience in the remediation of Information Security issue or risk management
• Technical writing and/or policy writing experience
• Ability to work with Technical and Non-Technical persons

This job will be open and accepting applications for a minimum of seven days from the date it was posted.

1st shift (United States of America)