Microsoft Technical Support Engineer - Windows 

Taiwan, Taoyuan City 

428796063

Required Qualifications:

• Candidate must have working experience and advanced knowledge in configuring, administrating and troubleshooting of Microsoft® Windows Products including, Windows Server 2008/R2/Windows 7, Windows Server 2012/R2/Win8/Win8.1, Windows 10/Server 2016/Server 2019.
• Industry experience in deploying, configuring, administrating and troubleshooting Windows Operating Systems.
• Troubleshooting tools and log review.

• Knowledge of Datacenter technologies (Administration of Operating Systems, Virtualization, Storage, Backup, Failover Clustering, Update Services).

Experience with any of the following technologies:

• Microsoft Deployment Toolkit.
• Installing and troubleshooting Windows Update and WSUS.
• Windows Activation and Licensing.
• Bitlocker Administration and Management.
• Windows Installation and Setup Issues (In Place Upgrade).
• Devices and Driver Installation issues on Windows.

• Knowledge of Windows debugging would be a plus.

Language Qualification:

English Language: confident in reading, writing and speaking. OR
Fluency in any other language like German, French, and/or Italian - confident in reading, writing and speaking would be a plus.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.