Microsoft Technical Support Engineer - Windows 

Taiwan, Taoyuan City 

202606980

• Hands on working experience in Technical consulting, or information technology.

• Windows System Administration/Configuration, including a good basic understanding of:

• Hyper-V management and VM deployment
• Clustering
• Resilient Storage technology (clustering, storage spaces direct)
• Windows backup and VSS
• Performance/Resource Monitor
• Event Logs & Auditing
• Azure Local

Experience in one or more of these areas strongly preferred:

• Registry
• User Accounts & Access Control
• Networking (TCP/IP)
• Storage Networking (RDMA, DCB and PFC, TOR switch) experience
• Windows Update management
• Kerberos and delegation
• Azure Portal User Experience
• Automated installation of Windows
• Server management tools
• Windows Admin Center
• Active Directory topology and management
• Network Tracing and analysis
• Network Virtualization (Hyper-V, SDN)
• Troubleshooting performance issues using PerfMon and other tools

Language Qualification:

English Language: confident in reading, writing and speaking. OR
Fluent in German, French, Italian and confident in reading, writing, and speaking is preferred.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.